Terms & Conditions
Welcome to Hypertech Verse. By engaging with us and utilizing our services, you agree to be legally bound by these Terms and Conditions (“Terms”), including any terms incorporated by reference. It is mandatory for our clients to read and abide by our terms and conditions at the beginning. If any of these are in any way not according to your personal terms, you may refrain from using our services. Hypertech Verse reserves the right to update or modify these Terms at any time by posting the revised version on our website. Our clients should regularly check this page for the updated terms and conditions (if there’s any).
In these Terms, the term “Website” refers to the Hypertech Verse website and all associated services, including but not limited to the text, images, graphics, user interfaces, and other content provided through our site.
We reserve the right, at our sole discretion, to pre-screen, reject, or remove any content or projects that we find to be in violation of these Terms or deemed objectionable. This includes content that may be illegal, obscene, defamatory, or incites hatred or discrimination based on religion, race, or ethnicity. If we believe content violates the law, we may report it to the appropriate authorities.
You agree that Hypertech Verse may access, retain, and disclose your account information and content if required by law or if we believe in good faith that such actions are necessary to: (a) comply with legal processes; (b) enforce these Terms; (c) address claims of content infringement; (d) respond to customer service requests; or (e) protect the rights, property, or safety of Hypertech Verse, its users, or the public.
Hypertech Verse may update, amend, or modify these Terms from time to time without prior notice. You should be regularly visiting the page to stay informed of the new terms and conditions. We will not be liable to you or any third party for any changes, updates, or modifications to these Terms.
Hypertech Verse Technicalities
Service Description
Hypertech Verse offers an online platform where clients (“Clients”) can post assignments and project descriptions, including illustrative samples or other media (collectively referred to as a “Creative Brief”). Clients can also request revisions to these Creative Briefs (termed “Revision Briefs”) and receive responses (referred to as “Responses”) from design experts engaged by Hypertech Verse (“Experts”). The service is delivered according to the package selected by the Client. Responses are developed iteratively through a cycle of Creative Briefs, Revision Briefs, and Responses, culminating in a final Response that aligns with the Client’s specifications.
Creative Brief and Responses
Clients are responsible for crafting and posting detailed descriptions for each Creative Brief on the Website, including relevant samples and deadlines. For each Response requested, a term sheet (“Term Sheet”) will be generated, outlining the terms and conditions established by the Client for the Creative or Revision Brief. Hypertech Verse is not obligated to review the Creative Brief, Revision Brief, or Term Sheet for accuracy, completeness, or clarity and may, at its discretion, refuse any Creative Brief or Term Sheet.
Reviewing Responses
Upon receipt of a Response from Hypertech Verse, Clients must review it promptly. Failure to notify Hypertech Verse within a reasonable time that the Response does not meet the requirements of the Term Sheet or Creative Brief will be deemed as acceptance of the Response. If a Response is deemed unsatisfactory, the Client should submit a Revision Brief on the Website with details on the required amendments. Hypertech Verse will then provide a revised Response that incorporates the requested changes. Hypertech Verse is not responsible for the content of Responses beyond ensuring they align with the provided Creative and Revision Briefs.
Revision Cycles
Revision cycles typically involve 2-6 additional drafts incorporating requested changes. The purpose of these cycles is to refine the project in the direction specified by the Client. Significant changes can be requested during the first and second revision cycles. However, by the third revision request, modifications should pertain to the existing composition only, and responses will be adjusted accordingly.
Eligibility, Access, Use, and Service
Eligibility Requirements
To register as a Client with Hypertech Verse, you must be at least 18 years old, agree to these Terms and Conditions, and complete the registration process. By registering, you confirm that you meet these eligibility criteria, that the information you provide during registration is accurate and complete, and that if you are registering on behalf of an entity, you are authorized to bind that entity to these Terms. Hypertech Verse reserves the right to accept or reject any registration at its sole discretion.
Authorization to Use; Permitted Uses
You may access and use our services in accordance with these Terms and any additional policies or procedures posted on our Website. Access to and use of our services are granted only if you are a registered Client. Use this website at your own risk. Subject to these Terms, you may (i) view the Website on an internet-enabled device, and (ii) print small portions of the Website for personal use, provided such use constitutes “fair use” under applicable copyright laws.
Prohibited Uses
Except as expressly allowed by these Terms, you may not: (i) display or print substantial portions of the Website; (ii) broadcast, distribute, download, perform, publish, rent, reproduce, sell, store, or create derivative works from the Website; (iii) use the Website in violation of any applicable laws or regulations; (iv) transmit, distribute, or store content that is illegal, infringing, obscene, defamatory, threatening, harassing, or otherwise objectionable; (v) engage in spamming, chain letters, pyramid schemes, or any form of solicitation; (vi) introduce or distribute harmful software such as viruses or malware; (vii) use false or misleading information during registration; (viii) alter or delete content provided by other users; (ix) impose an unreasonable load on the Website’s infrastructure; (x) use automated systems or software to navigate or search the Website beyond authorized search engines and web browsers; or (xi) attempt to reverse-engineer or decompile any software associated with the Website.
Website Security
You are prohibited from (i) accessing data or accounts for which you are not authorized; (ii) probing or testing the vulnerability of systems or networks without authorization; (iii) disrupting service or network operations, including through flooding or spamming; (iv) sending unsolicited emails or engaging in unauthorized communications; or (v) forging header information in emails or postings. Violations of any kind may result in serious consequences. Hypertech Verse reserves the right to investigate such violations and cooperate with law enforcement. We also reserve the right to review, remove, or modify any postings and terminate access without prior notice.
Operation of Website
Hypertech Verse is not responsible for delays, interruptions, errors, or omissions in the Website. We may, but are not obligated to, correct any issues. While we strive to ensure the Website and services are accessible, we do not guarantee availability at all times. Various factors, including telecommunications and server issues, may affect accessibility. We reserve the right to modify or discontinue the Website, alter transmission methods, and adjust signal characteristics at any time. We are not liable for any resulting losses, damages, or inconveniences.
Refund, Cancellation, and Tax Policy
Refund Policy
Refunds are not available under the following conditions:
Refunds are not offered for special package deals.
No refunds will be granted once the primary design concept has received approval from you.
If you have requested revisions, a refund will not be issued.
Cancellations made for reasons unrelated to our services are not eligible for refunds.
If there has been no communication from you for more than 2 weeks during the project, no refund will be given.
If you breach our policies, you are not entitled to a refund.
If you involve another designer or company for the same project, a refund will not be provided.
Refunds are not applicable if the creative brief is missing critical information.
If you request a complete redesign, you are not eligible for a refund.
Refund requests made outside the specified timeframe will not be honored.
Refunds will not be granted if your business is closing or changing its name.
Refunds will not be provided for reasons such as change of mind or disagreements not related to the service.
If dissatisfied with a particular service in a bundle, refunds will only apply to that specific service, not the entire bundle.
Refund requests will not be accepted after 7 days from the purchase date.
Services such as social media management, SEO, domain registration, and web hosting are non-refundable.
Refunds are not available once a website design has been approved and sent for development.
Cancellation Policy
Orders may be canceled within 7 days of purchase for eligible reasons only. Reasons that do not pertain to service levels, such as change of mind or finding a cheaper alternative, are excluded from eligibility.
Cancellation within 24 Hours: 15% of the invoice amount will be retained as a cancellation fee.
Cancellation After 24 Hours: 25% of the invoice amount will be retained as a cancellation fee.
Cancellation requests should be sent to [email protected].
Communication and Project Acceptance
All correspondence between Hypertech Verse and the client must be documented via the registered email address provided. We will attempt to contact you at least three times via email for order delivery. If there is no response after three emails and seven consecutive working days from project delivery, the project will be deemed accepted, and refunds will no longer be available.
If you remain unresponsive via the registered email address for 10 consecutive days, the money-back guarantee offer becomes void. Hypertech Verse retains discretion over refund approvals.
Payment Methods and Security
Payments via Visa, MasterCard, and American Express are processed through our bank’s merchant services. Hypertech Verse does not store customer card details to ensure security and compliance. For recurring billing, card details are stored with merchant services. We also accept payments via personal or company checks, bank transfers, PayPal, and Discover Card.
All the prices listed on our site are exclusive of any taxes.
Important Frequently Asked Questions (FAQs)
1. How do I qualify to claim a refund?
To qualify for a refund, the following conditions apply:
If none of the initial design samples align with your provided brief, you can request a refund within 24 hours of receiving the initial delivery.
If you request revisions by providing feedback, the Money Back Guarantee will no longer apply. Instead, our 100% Satisfaction Guarantee will be in effect.
If you do not take any action or provide feedback for 60 days, the Money Back Guarantee offer will become void. However, Hypertech Verse will review and may uphold the offer at its discretion.
2. How long does it take to claim a refund?
Refunds can take up to 21 days to process. For more details, please refer to our Terms & Conditions.
3. Does the Money Back Guarantee apply to all packages?
The Money Back Guarantee is applicable only to design packages. Once you approve a design and request further revisions, the Money Back Guarantee is no longer valid. Instead, our 100% Satisfaction Guarantee applies, which means we will continue to work on your design until you are completely satisfied.
4. Why does Hypertech Verse provide a Money Back Guarantee?
We are confident in the quality of our skills and designs, which is why we offer a Money Back Guarantee. This guarantee is offered in good faith, and we expect our customers to act with the same integrity. Most customers provide honest, constructive feedback and cooperate to achieve their desired designs. However, we are aware that some may attempt to exploit this flexibility by placing orders with multiple providers and then requesting refunds after receiving designs. Such practices are unfair and unethical. We reserve the right to refuse service to those engaging in such behavior.
Design work is inherently subjective, and initial samples are typically used to gather feedback rather than to finalize the design. Our process involves refining designs based on your input to better meet your needs. The Money Back Guarantee covers you if we fail to deliver a design that meets your expectations.
5. What does the Money Back Guarantee not apply to?
The Money Back Guarantee is not applicable for the following services:
– Content Writing
– SEO Services
– Marketing Support Services
– Telephone Services
It also does not apply to design agencies, design studios, or individuals working on behalf of their clients.
Note: If you claim a refund, you will not be permitted to use any of the initial design concepts provided. Copyrights for all designs remain the property of Hypertech Verse until payment is completed in full.
Ownership – Rights to Use
Website and Service Generally: Except as explicitly stated in these Terms and Conditions, Hypertech Verse retains all rights, title, and interest in and to all intellectual property associated with the Website and Service, including but not limited to copyrights, trademarks, service marks, patents, and trade secrets, in all media now known or later developed. You agree not to remove, obscure, or alter any copyright notices or other proprietary notices on the Website. The use of Hypertech Verse’s name, trademarks, or any other proprietary identifiers requires prior written consent from Hypertech Verse.
Creative and Response Briefs: By submitting a Creative Brief or any related information or media (collectively, “Client Information”), you grant Hypertech Verse and its agents the rights necessary to use such Client Information for providing Responses and for archival purposes. Members working on your project may review the associated Term Sheet to prepare Responses.
Rights Granted to Hypertech Verse: Upon submission of Client Information, you grant Hypertech Verse a royalty-free, perpetual, irrevocable, sublicensable, exclusive, worldwide license (including any moral rights) to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform, and display such Client Information, in any form or medium, for the purpose of providing the Service and Responses.
Rights of Clients: Upon receipt of the final Response composition (the “Final Product”), you will own the Final Product. However, Hypertech Verse retains ownership of all materials, media, or content generated during the revision process leading up to the Final Product. Hypertech Verse reserves the right to use Creative and Revision Briefs, individual Responses, and the Final Product for internal, archival, and promotional purposes. Ownership rights are limited to the Final Product, and no trademarks or service marks are conveyed under these Terms and Conditions. Hypertech Verse is not obligated to perform any trademark, service mark, or copyright searches, nor assist in intellectual property protection for the Final Product.
Release of Final Files: Hypertech Verse reserves the right to charge a fee of $10 for the release of final files upon order completion.
Website Domain or Master Files: Hypertech Verse may also bill for the release of website domain or master files as applicable.
Nondisclosure and Privacy
Hypertech Verse is committed to protecting your privacy and will make commercially reasonable efforts to adhere to its privacy policy, which may be updated periodically at Hypertech Verse’s discretion. However, Hypertech Verse cannot and does not assume responsibility for any information submitted to the Website, or for the use or misuse of any information submitted by you or others, including, but not limited to, information accessed through hacking or other malicious activities.
Disclaimers, Indemnification and Limitations of Liability
Responsibility for Content: Hypertech Verse shall not be responsible for any use made of the Website or Service. We make no representations, warranties, or guarantees regarding the truthfulness, accuracy, or reliability of any information or material communicated through or posted on the Service. This includes, but is not limited to, Creative Briefs, Term Sheets, Responses, or User Identities. Hypertech Verse does not endorse any opinions expressed by users of the Website. Any reliance on such information is at your own risk, and you are responsible for determining whether your use of any Response infringes on any intellectual property or statutory rights.
Links to Third-Party Services: The Website may contain links to third-party websites or services (“Linked Content”). Hypertech Verse is not responsible for the content or functionality of these Linked Sites, nor does Hypertech Verse endorse them. Accessing Linked Content is at your own risk.
Disclaimer of Warranties: Hypertech Verse makes no warranties or representations of any kind regarding the website or the content or services accessible through a period any warranties of merchantability, fitness for a particular purpose non-infringement or warranties related to errors. Omissions or interruptions in the service , Hypertech Verse disclaims all warranties to the maximum extent permitted by law.
Release from Claims: Hypertech Verse serves as a platform for creating work and does not screen or censor information posted on the Website. We do not verify the identity or qualifications of users. If you have a dispute with other users, you release Hypertech Verse and its affiliates from any claims, demands, or damages arising from or connected with such disputes.
Indemnification: You agree to defend, indemnify, and hold harmless Hypertech Verse and its affiliates, officers, agents, and employees from any claims, demands, or liabilities arising from your violation of these Terms and Conditions or your use of the Website, including reasonable attorneys’ fees.
Limitation of Damages: In no event, shall hypertech purse, or any third-party be liable for consequential, incidental, special, exemplary, punitive, or indirect damages related to the website, or these terms and conditions. This includes lost profits, business interruption or damages arising from an accuracy of information or loss of use of the service. Hypertech Verse’s total liability shall be limited to the total amount you paid for your package under these terms and conditions this shall be governed by the laws of the United States.’